Hospitality Digital Marketing
Heart Impact helps cafés, guesthouses, and resorts get found on Google, build a presence that earns trust, and turn browsers into direct bookings — without depending on OTAs.
↗ Opens WhatsApp directly. No forms, no wait — just a real conversation.
Sound familiar?
You're paying OTAs a cut on every booking — for guests who could have come direct.
Your Google profile exists. But it hasn't been touched in years.
High season fills itself. Slow months feel like starting from zero.
No digital strategy that keeps working when you're not actively pushing it.
You built something real.
Let's make sure the right people find it — and book direct.
What we do
Every engagement starts with understanding your business. Then we fix what matters — in the right order.
Your Google Business Profile is often the first thing a guest sees — before your website, before your Instagram. We set it up right, optimize every field, and make it work for you around the clock.
More clicks, more calls, more direct inquiries — from people already looking for what you offer.
Talk about this →Before fixing what's broken, you need to know what's broken. We audit your full digital footprint — Google profile, reviews, booking flow, web presence — and hand you a clear action plan with priorities.
A complete picture of where you stand and exactly what to fix first.
Talk about this →OTAs are a tool, not a strategy. We build systems — WhatsApp flows, direct booking integrations, review pipelines — that reduce commission costs and put the relationship with your guest back in your hands.
Less dependency. More margin. Guests that come back — and love to write good reviews.
Talk about this →Work
Koh Phayam, Thailand
Spiral Resort had the experience — a tucked-away island property with loyal guests and genuine character. What they were missing was a digital presence that matched both: their vibe, visible online — and the right guests actually finding them because of it. No optimized Google profile, no review strategy, no clear path to reach them outside of OTAs.
We built their Google foundation from the ground up: full profile setup, photo audit, review pipeline, and direct booking integration — all done on-site in close collaboration with the team.
Luang Prabang, Laos
A specialty coffee shop with a strong local following and no digital presence to show for it. Guests loved the place — but couldn't find it online, couldn't share it easily, and the brand had no consistent visual language outside the four walls.
We built a clean, fast website that captures the warmth of the space, established their Google presence, and gave the team simple tools to maintain it themselves going forward.
About
I'm Patrick — and Heart Impact is a one-person consultancy. That means when you reach out, you talk to me. When we build your Google presence, I build it with you. When something needs fixing, you have one Serviceperson to talk to.
I usually work on-site with hospitality businesses — cafés, guesthouses, resorts — and I always start by understanding the full operation before touching anything digital. What does check-in look like? Where do guests drop off? What's the real reason they don't come back?
The digital work only makes sense once the real picture is clear.
No account managers, no briefing chains. We work together from day one.
Some things can only be understood in person. I show up.
Everything we build, you own. Systems that keep working after I leave.
Let's talk
One conversation is enough to know if we're a good fit.
No pitch, no pressure — just a direct chat on WhatsApp.
↗ Opens WhatsApp directly. No forms, no wait — just a real conversation.